So for the third time, I have woke up to my Keyshot App shutdown, after letting an animation render overnight. I don’t understand why, so maybe you do?
Running a Macbook Pro- under Keyshot sub, rendering out an animation of ~400 frames at High Res.
When I comeback to the laptop in the morning, Keyshot has posted that it has ‘signed me out’. It shows two options ‘quit’ or ‘save and quit’. If I don’t hit ‘save and quit’ option - in the background it’s still renders the remaining frames. If I hit ‘save and quit’ before it’s done, It all stops. In the meantime, I can’t really do anything, until it finishes rendering. Needless to say - it hasn’t been rendering all night - it paused somewhere in the middle.
It’s happened 3 times this past week. Any ideas?
I’ve also reported this since I’ve gotten this a bunch lately and I know the devs are currently looking into it right now.
Hi Matthew,
I am sorry you are having issues with KeyShot logging you out randomly. We have had others report this issue and are looking into it as a top priority.
Thank you for providing the screenshots and additional information as it will help us to troubleshoot this further. If you would like, you can also open up a support ticket on our support portal here and we can update you once we have more information on a solution for this.
Thank you again for reporting this and for your patience as we work to resolve this.
This happened to me as well. I undertand that this is extremely frustrating and we’re trying to track it down ASAP. It seems to have started in the last day or so. We will keep you posted.
OK, We identified, fixed and published an issues with the login flow that should resolve people getting logged out of KeyShot. It does not require the user to do anything such as update KeyShot.
We are monitoring the overall process to identify additional issues. If you are still experiencing the issue, post it here (with a time stamp of when the logout occurred) or contact Support.
Again, my apologies for the inconvenience.
Fixed for me, but new issue cropped up as soon as the fix came - most all of my KS files hang at 11% Load GPU Materials now. Might be coincidental, opened support ticket.